Customer service news

Beyond Activ  APAC took place at the Crowne Conference Centre in Melbourne, Australia from 2-3 December, 2025. The event welcomed 550 delegates, representing 180 business ... More

NRG Gyms recently opened its first gym in Scotland taking the portfolio up to 13. The Glasgow site spans 30,000 square feet and includes a ... More

The Good Spa Guide has analysed feedback from 2,557 of its members on their enjoyment of spa experiences. The resulting Good Spa Guide State of ... More

Spa and wellness professionals from around the world have descended on Colorado Springs for the annual ISPA Conference & Expo, which kicks off today at ... More

Fitness First has opened the doors to its 28th site in Marylebone, central London – the first new site in more than 10 years. Formerly ... More

UK chartered institute, CIMSPA, has teamed up with the UK government's Department for Work and Pensions (DWP) to promote career opportunities in the physical activity ... More

Luxury Japanese hospitality brand Hoshino Resorts is set to make its mark in the US wellness market with a new hot springs development in New ... More

Social enterprise, Places Leisure, which is part of the Places for People Group, has appointed Belinda Steward as MD. Steward was previously MD at Derwent ... More

In the latest issue of Spa Business, Jeremy McCarthy explores what it takes to create a thriving spa business. Striking the right balance Spas are ... More

The rapid advance of technology in all areas of life is putting societies in flux, creating uncertainty and forcing people to reassess their plans for ... More

International spa and wellness professionals have flocked to Las Vegas, Nevada, to attend the 31st annual ISPA Conference and Expo, kicking off today at the ... More

The Parkwood Group has taken over leisure management contracting business 1Life Management Solutions Limited (1LMS Ltd), which trades as 1Life, having acquired it from its ... More

Mystery shopper business Proinsight Research has merged with ReactCX, a customer experience measurement and market research specialist. Proinsight, which counts David Lloyd Leisure, Anytime Fitness, ... More

Fairmont Spa & Wellness, Windsor Park, has been crowned the UK’s Best New Spa in the Good Spa Guide’s 7th annual regional awards. Located at ... More

Active IQ has been acquired by educational charity NCFE from its parent company, US-based Ascend Learning. The move follows Ascend's decision to close down its ... More

Fitness & Lifestyle Group (FLG) has upgraded its digital joining process across Fitness First Australia, Goodlife Australia, Jetts New Zealand and Zap Fitness brands as ... More

A special task force has been established to boost physical activity opportunities for people with disabilities. Part of UK Active’s inclusivity-focused Everyone Can programme, the ... More

Chester Zoo, Nothe Fort and Black Country Living Museum are among the 19 winners of this year's Visit England Awards for Excellence. Picking up the ... More

Membership-based massage franchise The Massage Company (TMC) has launched a training academy to set up its own fully-certified, internationally-recognised training scheme. TMC explained that the ... More

Hospitality management software system ResortSuite is set to be acquired by Saas software provider Agilysys in a US$25m (€22.2m, £18.8m) deal in January 2022. The ... More

Bestselling author and entrepreneur Dan Heath has been announced as the opening Power Session keynote speaker for The International Spa Association’s (ISPA) 2022 Conference. Hosted ... More

Spa bookings agency SpaSeekers has signed a deal with UK supermarket giant Tesco to exclusively provide spa vouchers to its 19 million Clubcard loyalty-card members. ... More

Polish corporate wellness platform Benefit Systems has taken over a majority stake in club operator Total Fitness. Benefit Systems has acquired a 88 per cent ... More

EuropeActive has announced it will trial a new consumer health club certification scheme, to be known as FITcert.eu. The certification has been developed within the ... More

Spa management and operations company Trilogy Spa Holdings has announced the purchase of Trinity Spa Advisors – a boutique spa asset management firm. This deal ... More