member retention news

Will Orr, CEO of The Gym Group, has revealed the company’s full-year results for 2023, along with an early trading update for 2024 and a ... More

Pocket Rocket Marketing has launched a training academy to deliver education to the health, fitness and wellness industry. Speaking to HCM, director Cheriee Wales said ... More

Massage franchise The Massage Company (TMC) will launch 10 new centres in Scotland over the next three years, in partnership with Franchise&. The locations will ... More

The global fitness industry has been shocked and saddened by the death of Steve Tharrett, co-founder of industry insight firm, ClubIntel, on 22 December. Tharrett ... More

Announcing the company's half-year results today (2 September), Richard Darwin, CEO of The Gym Group (TGG), said the company was cashflow positive in the first ... More

Tech giant Apple is venturing further into the wellness space by launching a new Apple Watch Connected programme, designed to reward gym members for wearing ... More

Collecting and analysing data is paramount for any health club wanting to its improve service quality and retention, according to José Teixeira, head of customer ... More

Health club design can play a crucial role in improving member retention – partly by making exercisers "forget" about pain and feelings of discomfort during ... More

Fitness operators who recognise and reward their best instructors are more likely to retain customers, build brand loyalty and see improvements in their financial results. ... More

Les Mills International (LMI) has joined forces with health club mobile app provider Netpulse to offer a digital fitness solution covering both the gym and ... More

Fitness operators looking to improve their member retention should focus on recruiting "knowledgeable, friendly instructors". One in five (20 per cent) people who exercise regularly ... More

Gyms and health clubs that offer virtual fitness can significantly drive higher levels of member engagement and retention, according to research by Wexer Virtual. A ... More

A happy workforce and the impact this has on health club member retention was the topic of the day at this year's Retention Convention. During ... More

Member sales and retention helped revenues at Total Fitness Health Clubs Ltd grow by 8 per cent in the year to 31 December 2015, according ... More

Inactive health club members who have been successfully engaged into revisiting their club are 45 per cent less likely to cancel their membership – compared ... More

The international health club market saw revenues grow by 5.3 per cent last year, according to the latest Industry Data Survey (IDS) from IHRSA. The ... More

Health club operators across the globe are being offered the chance to gain key business insights from industry renowned retention experts, via a live stream ... More

Having a friendly array of staff and PTs to make members feel welcome is the single most important factor for loyal gym users, according to ... More

A number of the health and fitness industry’s leading retention experts are to stage a one-off UK conference examining how to hold on to gym ... More

The latest research on UK health club and leisure centre member retention, the largest and most representative of its type to date, reveals a worrying ... More

Revenue and membership figures for the past year indicate health and fitness clubs in the US are successfully weathering the new economic environment, according to ... More

More than a third (42 per cent) of senior managers in the UK's health and fitness industry are confident that the performance of their business ... More

What does your current PT or functional area say about you to your clients? Do you want to improve on your Group Exercise class take ... More

Xtravaganza is the weight loss solution designed as a bolt on business for the health and fitness industry. So far Xtravaganza has helped more than ... More

Gym chain LA fitness has launched a new Member Pledge scheme as part of its strategy to improve customer service and member experience across its ... More