Duty Manager job with Jump Arena in Luton, United Kingdom | Leisure Opportunities
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Duty Manager
Luton, United Kingdom
Competitive
23 Oct 2017
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Trampoline Park has become one of most exciting businesses within the leisure industry. The business offers food and beverage, parties, corporate events, open jumping and much more.

We are looking for enthusiastic staff who can provide friendly, courteous manner and responsive service to create an exceptional entertainment experience for our customers.

As a Duty Manager, you are responsible to lead your team to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, service quality, safety and cleanliness. Having management background at least one year from the leisure or hospitality industry would be an advantage.

Duty Manager Duties & responsibilities:
General Administration

Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
Manage merchandise including clothing, socks and party merchandise.
Store opening duties.
Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
Provide advice and suggestions to the Manager as needed.
Promotes good business principles by never discussing company business in public areas or with customers.
Maintains a friendly, courteous and cheerful demeanor at all times.
Marketing, Programs and Events
Managing special events (toddlers, corporate events, VIP parties, youth groups).
Working hand in hand with the GM to set up appearances, giveaways, and community outreach.

Financial
Implements strategies for improving cost controls.
Assign tills to cashiers.
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with facility policies and procedures.
Run hourly income reports

Operational
Monitors the workplace safety program.
Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
Ensure that all customers are receiving the proper jump service according to company standards.
Ensure that all food and products are consistently prepared and served.
Achieve company objectives in sales, service, quality, appearance of facility and cleanliness through training of employees and creating a positive, productive working environment.

Oversee the health and safety of customers and staff at the Park.
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