Guest Experience Manager job with Legoland Discovery Centre in Atlanta, Georgia, USA | Leisure Opportunities
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Careers with Legoland Discovery Centre
Guest Experience Manager
Atlanta, Georgia, USA
Atlanta, Georgia, USA
Fulton County
United States
Full time
26 Feb 2019
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Build yourself a better career at LEGOLAND Discovery Center Atlanta!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis. Then you have the magic to be Team Merlin at LEGOLAND Discovery Center Atlanta!

About The Role
Manage a team of fun driven and enthusiastic magic and memorable experience makers. The Guest Experience Manager will be the first point of contact for all guest issues. The will help to lead the Operational and Commercial Teams in their goal of delivering unique, memorable , and rewarding experiences to all our guests.

- Creates, defines and leads a consistently positive and enthusiastic approach to all aspects of guest interaction at all times.
- Takes an active role in devising and implementing Customer Service strategy.
- Ensure that the attraction is presented and maintained to Merlin Entertainments, plc acceptable standards in all areas at all times.
- Monitors standards of service and guest response to overall product, through observations and guest comments.
- Monitors team performance in regards to achieving Key Performance Indicator (KPI) and Mystery Visit targets.
- Recommends short and long term changes through feedback, daily reports and proposals.
- Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure admission and commercial spend targets are achieved.
- Demonstrates strong service and sales approach; leading by example throughout the Attraction to maximize up-sells, product excellence, event delivery, etc.
- Perform other duties as assigned.

About You
- Minimum of 2-3 years of service industry experience with 1-2 years of supervisory experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
- Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations.
- Proven ability to work on multiple projects simultaneously and multi-task as necessary.
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word.
- Desire to work in fast-paced environments.
- A natural team leader with a confident, assertive but approachable personality.
- Enthusiastic, boundless and infectious energy about the business and the ability to enthuse others.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

High School Diploma or GED required. College degree preferred.

About The Benefits
In return, you will find a competitive salary and benefits package (including a medical, vision, dental, life insurance and share program opportunities, and benefit from free entry to all of our Merlin attractions which also extend to family and friends. In addition, you can expect continued growth of joining an exciting, global organization.

About Us
Merlin Entertainments, plc Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click on ‘apply now’.
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