Spa Operations Manager job with Kohler Waters Spa in St Andrews, UK | Leisure Opportunities
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Spa Operations Manager
St Andrews, UK
St Andrews
Fife
United Kingdom
Competitive
Full time
01 Aug 2018
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Kohler Waters Spa, St. Andrews – WINNER 2018 – Best Hydrotherapy Spa – World Luxury Spa Awards

Where better to progress your career?

A unique opportunity has arisen to join our newly expanded, award-winning, Spa facility.

Deputising for the Spa Director, the successful applicant will support all aspects of the spa operation including treatments, reception, guest services and spa attendants. You will be a confident leader, with a background in Spa Treatments and the ability to lead and motivate others. Responsibilities within this role will include, but are not limited to:

- Demonstrate revenue and profit growth by ensuring all direct reports actively promote spa treatment services, day spa packages, retail, offers and promotions
- Identify and manage disciplinary and/or performance improvement needs, in close consultation with Spa Manager and HR
- Direct supervision responsibility for Spa Reception Supervisor, Spa Attendant Supervisor and Manager – Treatments
- Recruitment, scheduling and training of team members
- Organise and facilitate team meetings
- Review and implement task lists within departments.

An exciting and rare opportunity, this is one not to be missed!!

The preferred candidate must have the following experience:
- 4 year’s previous managerial experience within a Spa environment
- Experience in Spa Operations and a background in Spa Treatments
- Ability to lead and motivate team members
- Enthusiastic and clear communicator with excellent people skills
- Extensive customer service experience in the relevant field
- Excellent computer literacy, including Excel and Outlook packages, and strong administrative, organizational, and time management skills
- Good understanding of health and safety requirements of a spa, fitness and leisure facility.

Desirable:
- First Aid and/or RLSS Emergency Responder qualified
- Health and Safety experience
- Relevant business degree or equivalent experience.
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