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Leeds City Council is recruiting with Leisure Opportunities
top job
£49,138 - £54,052
Leeds is an economic powerhouse and it is the second largest local authority in the UK by population and is without the doubt the place to be and we want everyone to enjoy the benefits of an active lifestyle.
Job description:
About us:

Leeds is an economic powerhouse and it is the second largest local authority in the UK by population and is without the doubt the place to be and we want everyone to enjoy the benefits of an active lifestyle.

We have the largest “in-house” delivered Leisure and Wellbeing facility service in the country with significant and high profile facilities and a national exemplar in many of the programmes that are delivered. The Active Leeds service is highly valued and has worked hard to integrate and co-produce services.

About the role:

This is an exciting opportunity to lead, develop and be responsible for the leisure/sport and wellbeing facilities offer across the city. This is a great opportunity for someone who really wants to make their mark within the second largest local Authority in England

About you:

We are looking for a high calibre, ambitious, dynamic and experienced manager with exceptional communication skills. You will have oversight of this business critical function having responsibility for delivering and reinforcing the council/service values to all staff based in facilities; managing complex projects and programmes; managing the facilities senior management team; overseeing the delivery of major expenditure budgets whilst also maintaining harmonious staff and Trade Union relations within a political environment .

The successful post holder will have strong strategic development skills as well as being a pragmatist and able to make sound judgements. You will ensure that Leisure, sport and wellbeing facilities offer excellent services, together with having oversight for the continued integration of the service into the broader work of the Council and its key partners.

Above all, you will have a passion for the full breadth of this role and the outcomes it will bring to the people of Leeds.

To apply and for further questions about this role and/or if you would like an informal conversation first, please follow the link below.

We promote diversity and want a workforce that reflects the population of Leeds.
WTS International is recruiting with Leisure Opportunities
star job
$80,000 + Bonus
Job description:

WTS International, one of the world's leading spa and fitness consulting and management firms, is currently seeking world-class Spa Directors for multiple locations within the United States and Saudi Arabia.

We are currently seeking a Spa Director for a Five Star and Five Diamond Spa located within a new Resort Casino property in the Catskills of New York.

The Spa Director is responsible for the day-to-day operations of the facility to include: establishing and meeting the budget and financial goals of the organization, implementing a strategic plan to include marketing initiatives and staff training to achieve goals and exceed guest expectations, acting as the liaison to other revenue centers on property, and professionally represents the facility and WTS International.


Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the WTS International operations template.

Develops, through use of a template, a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and, with Operation Director’s approval, forwards recommended changes to the client.

Submits all paperwork and financial reporting in accordance with WTS International policy. Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.

Maintains a monthly inventory of supplies, equipment, and or products.

Writes articles or press releases for the facility, when applicable.

Creates a team of service providers to meet all aspects of professionalism and service demands.

Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff. Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.

Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system.

Assesses all employees’ progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.

Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.

Creates and implements an effective marketing and public relations strategy in a timely manner.

Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.

Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.

Ensures the successful integration of the spa and, where applicable, the fitness facility, into the overall operations of the hotel.

Ensures that the spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors.

Implements a strategy to contact conference groups and promotes spa services to attendees.

Ensures that financial goals are attained by developing and implementing a retail sales plan.

Establishes service and retail goals for staff and provides guidance on how to achieve them.

Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management.

Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system.

Provides necessary financial information to corporate and the client’s accounting department for accurate reporting of daily sales and financial performance.

Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies.

Ensures compliance with all state licensing and health requirements.

Provides reservation procedures using spa software or a manual reservation system. Other duties as assigned.


College degree or comparable spa management experience

Previous successful spa management experience

Knowledge of professional spa services and treatments

Knowledge of retail operations and inventory systems

Effective leadership skills and a strong work ethic

Excellent customer service skills

Efficient, well organized, and able to handle a variety of duties simultaneously

Creative in marketing and promotion, sales oriented

Energetic, enthusiastic and motivational

Professional manner, discretion, and appearance

Excellent verbal and written skills

Able to show initiative and make decisions

Proficient in appropriate computer skills and office equipment

Ability to stand for long periods

Awareness of proper body mechanics to prevent injury

This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk

The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Ability to lift 25 lbs.

Normal work hours: Varied to include nights, weekends, and holidays

To apply for this great opportunity, please click 'Apply Now' and submit a copy of your CV and cover letter below.

WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse workforce.
Sport Wales is recruiting with Leisure Opportunities
star job
£42,112 - £49,224, Cyflog - £42,112 - £49,224
Only 3 days left to apply!
Job description:
Sport Wales is the national organisation responsible for developing and promoting sport in Wales. 

We are ambitious and aspire to achieve our outcomes through a diverse network of staff and partnerships. 

This is an exciting time for Sport Wales. We have just commenced work to develop a new vision for sport in Wales; and a Sport Wales Strategy that will set out our role in realising the vision.  This work provides a great opportunity to ensure that sport continues to play a key role in our society and is recognised and valued for the impact it has on the well-being of future generations.

We are looking for an exceptional candidate to join our community sport leadership team, someone with well-honed business skills especially in partnership development and relationship management.  Your business skills, experience and behaviours are of paramount importance and we are keen to encourage candidates beyond the sport sector.

We are committed to making community sport more diverse, accessible and enjoyable for all and you will be required to lead our strategic approach to further develop a wide-ranging partner network. This will include developing partnerships within sport and beyond that respond to current and emerging Welsh Government agendas, promoting innovation and cross public sector working to tackle barriers to participation.

High-quality relationship management needs to be at the core of what we do.  You will lead this work to ensure Sport Wales is an exemplary organisation that is characterised by effective long-term planning based on collaboration and co-production. 

Sport Wales is in a unique position to develop high-quality insight that can help inform partners in their planning.  Working closely with our Insights Team, you will ensure that our community sport insight is applied both internally and to our partner network to maximum effect.

You will already be an experienced leader with a successful track record in partnership development, relationship management, and connecting insight to planning and delivery.  You must be comfortable working in a fast moving environment and be able to apply your change management skills to an ambitious and developing organisation. 

We are committed to developing an inclusive leadership culture and encourage applications from diverse backgrounds.

Excited about the potential of the role?  Why not take a look at 2 case studies showing the impact our investments have on people’s lives.

More Than Sport - Burry Port

More than Sport - Zamu

We value the diversity of our workforce and welcome applications from all sections of the community. 

Closing Date: 12 noon on 24 January 2018


Chwaraeon Cymru yw’r sefydliad cenedlaethol sy’n gyfrifol am ddatblygu a hybu chwaraeon a hamdden gorfforol yng Nghymru. Rydym yn uchelgeisiol ac mae gennym ddyhead i gyflawni ein canlyniadau drwy gyfrwng rhwydwaith amrywiol o staff a phartneriaethau.

Mae hwn yn gyfnod cyffrous i Chwaraeon Cymru. Rydym newydd ddechrau gweithio i ddatblygu gweledigaeth newydd ar gyfer chwaraeon yng Nghymru, a Strategaeth ar gyfer Chwaraeon Cymru a fydd yn pennu ein rôl mewn gwireddu’r weledigaeth. Mae’r gwaith hwn yn gyfle gwych i sicrhau bod chwaraeon yn parhau i chwarae rôl allweddol yn ein cymdeithas ni a’u bod yn cael eu cydnabod a’u gwerthfawrogi am eu heffaith ar lesiant cenedlaethau’r dyfodol.

Rydym yn chwilio am ymgeisydd eithriadol i ymuno â’n tîm arwain chwaraeon cymunedol, rhywun sydd â sgiliau busnes nodedig, yn enwedig o ran datblygu partneriaethau a rheoli perthnasoedd. Mae eich sgiliau busnes, eich profiad a’ch ymddygiad yn hollbwysig ac rydym yn awyddus i annog ymgeiswyr o’r tu hwnt i’r sector chwaraeon.    

Rydym wedi ymrwymo i wneud chwaraeon cymunedol yn fwy amrywiol, hygyrch a phleserus i bawb a bydd rhaid i chi arwain ein dull strategol o weithredu er mwyn datblygu rhwydwaith eang o bartneriaid ymhellach. Bydd hyn yn cynnwys datblygu partneriaethau mewn chwaraeon a thu hwnt sy’n ymateb i agendâu presennol Llywodraeth Cymru a’i hagendâu yn y dyfodol, gan hybu arloesi a gweithio ar draws y sector cyhoeddus er mwyn mynd i’r afael â rhwystrau sy’n atal cyfranogiad.

Rhaid i reolaeth ar berthnasoedd o ansawdd uchel fod yn rhan greiddiol o’r hyn rydym yn ei wneud.  Byddwch yn arwain y gwaith hwn i sicrhau bod Chwaraeon Cymru’n batrwm o sefydliad a nodweddir gan gynllunio tymor hir effeithiol yn seiliedig ar gydweithredu a chynhyrchu ar y cyd.          

Mae Chwaraeon Cymru mewn sefyllfa unigryw i ddatblygu gwybodaeth o ansawdd uchel a all fod o gymorth i bartneriaid gyda’u cynllunio. Gan weithio’n agos â’n Tîm Gwybodaeth, byddwch yn sicrhau bod ein gwybodaeth am chwaraeon cymunedol yn cael ei defnyddio’n fewnol a gyda’n rhwydwaith o bartneriaid i sicrhau’r effaith orau posib.

Byddwch eisoes yn arweinydd profiadol gydag enw llwyddiannus am ddatblygu partneriaethau, rheoli perthnasoedd a chysylltu gwybodaeth â chynllunio a chyflawni. Rhaid i chi fod yn gyfforddus yn gweithio mewn amgylchedd sy’n symud yn gyflym a gallu defnyddio eich sgiliau rheoli newid gyda sefydliad uchelgeisiol sy’n datblygu.     

Rydym wedi ymrwymo i ddatblygu diwylliant arwain cynhwysol ac annog ceisiadau o gefndiroedd amrywiol.        

Rydym yn gwerthfawrogi amrywiaeth ein gweithlu ac yn croesawu ceisiadau o bob rhan o’r gymuned.       

Yn gyffrous am botensial y rôl? Beth am edrych ar 2 astudiaeth achos sy'n dangos effaith ein buddsoddiadau ar fywydau pobl.

Mwy na Chwaraeon - Burry Port

Mwy na chwaraeon - Zamu

Dyddiad Cau: 24 Ionawr 2018
£43,821 - £46,702
Job description:
An exciting opportunity has arisen for a Leisure Operations Manager to drive the financial and operational performance of 7 leisure facilities within Gateshead.

Gateshead Council's leisure facilities known as Go Gateshead offers a number of services for wellbeing and leisure some of which include, 5 state of the art gyms with the latest cardio and fitness equipment, 5 large swimming pools, over 200 fitness classes each week and 2 athletic tracks. Go Gateshead are continuously seeking opportunities to maximise customer base and have set an overall goal to achieve 10,000 members by 2019/20.

One of GO Gateshead priorities is to provide a sport and leisure service which is customer focused to ensure a healthy active and live well Gateshead. Over recent years the service has become more customer lead, commercial with a focus on income generation which has resulted in a number of new initiatives some of which includes recently installing 'Clip and Climb' and a new large soft play in one facility.

If you are interested in this opportunity you must have significant experience of managing leisure facilities, experience of working with external agencies, voluntary groups and volunteers. Experience of managing budgets within a trading environment, managing health safety within the leisure industry, delivering improvements in quality and performance, identifying and sustaining income generation, providing a customer focus service within the leisure industry and a commitment to professional development and service improvement is also essential.

You must also hold a degree or equivalent in Sport and Leisure or relevant subject area and hold a current driving licence and have access to a car or means of mobility support.

Having experience of managing a number of leisure facilities in an area manager role and knowledge of local government policies and procedures would be desirable.

For full details and to apply, please click the link below.
Competitive Salary & Benefits Package
Job location: Venice, Italy
Job description:
GOCO Hospitality, a leading international wellness consultancy and management company, is recruiting a Spa Director for it award-winning GOCO Spa Venice.

This is a rare opportunity to take the leadership role in one of the top spas in Europe.

GOCO Spa is situated at the JW Marriott Venice Resort and Spa on a beautiful private island in Venice, Italy.

The Spa Director will take overall responsibility for the management and operations of the resort’s spa, leading the team to deliver exceptional service to the resort’s guests, ensure very high standards of professionalism and meet revenue and profit targets.


-Leadership experience within a luxury spa and hospitality brand
-High attention to detail and quality
-Strong commercial acumen with focus on performance KPIs
-Expert communications skills
-Great people skills with ability to deal with team and international guests
-Team player
-High standard of personal grooming

Excellent salary and benefits package for the right candidate.

Please submit your CV and cover letter below.
University College School is recruiting with Leisure Opportunities
executive job
£65,000 per annum
Job description:
The Commercial Director will lead and manage UCS Active - a private members fitness club - and will generate revenue from non-educational use of all UCS facilities.

This is an exciting opportunity for an entrepreneurial manager with strong commercial and leadership skills.

Experience in working within the leisure and fitness club industry is desirable, but not essential.

The fitness club is used fully by the UCS schools between the hours of 0800 -1800 during term time and the Commercial Director will have a strong working relationship with the Foundation Director of Sport.

The successful candidate will be an important member of the UCS Foundation Leadership Team and will need to bridge the gap between the educational and non-educational usage of UCS Facilities.

For full a full detailed job description please click here.

In order to complete an application form please follow the apply link now below.

Closing Date for Applications: 5pm 23rd January 2018

Interviews: 1 February 2018.

Start date June 2018

Please note that we reserve the right to interview candidates before the stated closing date; we would, therefore, welcome early applications.

UCS is fully committed to the safeguarding of children. All applicants for this post must be prepared to undergo child protection screening.
Hair and Beauty Spa is recruiting with Leisure Opportunities
star job
Competitive Salary & Benefits
Job description:
An exciting opportunity is available to become a General Manager for a leading luxury hair and beauty spa in the London area.

Job Purpose

Accountable for leading the delivery and development of the Company Hair & Beauty Spa strategy by providing strong leadership, effective stakeholder management and innovative retail and spa concept solutions to ensure that the highest standards are adhered to throughout the operation and that client experience exceeds all expectations.

Experience Required

Manage large teams +150 staff, change and transfer of management, hands-on leadership, motivate and develop large teams to perform to the highest standards of service, retail and operations experience working within a large scale, complex salon/spa environment.


*Required to manage and deliver project streams
*May be required to represent retails at internal meetings as requested
*Level 5 Diploma/NVQ in Health and Social Care or equivalent
*Industry standard knowledge of client booking system operation and data protection


*Planning & Organising
*Resilience & Composure
*Integrity & Trust
*Persuading & Influencing
*Leading & Managing

Please submit your CV and covering letter below.

This position is only open to EU/UK passport holders.
£35,000 (Based on Experience) + Commission
Job description:
Regional Business Managers, Nationwide opportunities

For over 35 years Keiser has been at the cutting edge of the fitness equipment industry, with an innovative brand, a carefully engineered approach to product and a passion for perfection.

To accelerate our ambitious expansion programme, we now have two exciting opportunities to join our UK sales team.

We are looking to recruit Regional Business Managers to manage a defined sales territory and deliver sales revenue and profitability against realistic targets.

The roles are field based with regular travel throughout your territory, and we can consider applicants residing throughout the UK.

On top of the salary of c. £35,000 p.a. (depending on experience) you may anticipate on-target commission of £15,000 during your first year increasing to £20,000 p.a. in subsequent years as you grow the business in your territory.

If you have business to business sales experience, you’re passionate about fitness and ideally have a proven track record selling fitness equipment and know the market, we’d like to hear from you.

You will need to be highly credible, professional and consultative in your sales approach, able to demonstrate that you can effectively manage every step of the sales cycle.

To apply please email your CV with a covering letter by clicking 'Apply Now' below.
£45,000 - £50,000 (dependent upon skills and experience)
Job description:
Are you a great Operations Lead with Excellent Service Delivery and Engagement Skills?

If, along with strong resilience and high operational standards, these are your strengths then joining Mytime Active could be a perfect move for you!

As an Assistant Regional Manager you will be pivotal in supporting the Regional Manager to take our offering to the next level, embedding us in the community and raising our profile in the Southern Region which includes our Dibden Golf Centre, Southampton City Golf Centre, Waterhall Golf Course, Hollingbury Park Golf Course and Cobtree Manor Park Golf Course.

Alongside best in class operational management your strong leadership, people management and exacting standards of customer service and facility management will embed Mytime Active’s brand ethos.

As a proven Operational Lead you will ensure your strong coaching approach to performance management is ingrained in the business and that high performing customer-facing teams deliver a consistent brand experience that makes “Every interaction is a positive one that makes me want to come back”.

You will use your track record in service and product delivery to ensure commercial, strategic and social objectives are met in your Region by optimising resourcing and skills mix. A demonstrably successful leader you will build strong relationships with key stakeholders in the region to complement our national Business Development team.

A background in Golf, Health or Leisure is preferable but not essential however experience in successfully driving high performance across business sectors whilst ensuring high standards of compliance and high engagement, is necessary.

You will need to hold significant experience as a General Manager or an equivalent level role ideally in a 500+ multi-site workforce and be willing to visit your sites during their core operating hours of 6am to 10pm, Monday to Sunday.

About Us

Mytime Active is an award-winning social enterprise, with aspirations to make sure everybody in the communities we serve “Get more out of life”.

We have an ambitious strategy underway to transform us from a local authority facilities management company to a leader in community well-being and require the best talent to achieve this.

Mytime Active runs lifestyle preventative health services across the UK, whilst our leisure centres in the London Borough of Bromley offer swimming, gym facilities, ten pin bowling and much more.

With 16 great courses located in London, the Midlands & south coast, we are also the largest pay and play golf operator in the UK.

Working for Mytime Active

We offer a competitive package that includes 25 days holiday, free gym and golf membership at all our sites and 20% off our food and beverage whilst on duty.

In addition, we have a free confidential employee support helpline for those times when life gets tough, and best of all the chance to be part of an ambitious, passionate organisation that really makes a difference to people’s lives.

How to Apply

Please apply with a CV and covering letter below, stating why your skills and experience make you ideal for this position.

For more information and details please click here.
£60,000 - £65,000 per annum, dependent upon skills and experience
Job description:
Are you passionate about leading and developing a business improvement agenda?

Mytime Active are seeking an outstanding senior team member who will lead, develop, drive and deliver Mytime Active’s business improvement agenda; an agenda designed to contribute significantly to the achievement of Mytime Active’s strategic aims and objectives.

As Head of Business Improvement, you will join our business in a newly established role, establishing yourself confidently, professionally and quickly within the business to achieve demonstrable results by:

*Identifying, measuring, evaluating and implementing strategies which will maximise business performance and compliance
*Leading the project management of mobilisation and landing of major product development initiatives in collaboration with the Head of Product Development
*Evaluating and improving our customer journey
*Supporting the diversification and integration of Mytime Active as our core products and services grow, extend and innovate
*Initiating, developing and maintaining effective external facing relationships to enhance the *Mytime Active profile and brand, gaining opportunities to have a positive social impact on the community we serve as well as growing the business
*Championing Mytime Active’s business strategy and social agenda

In this new role, you will have the opportunity to:

*Raise standards, influencing how we deliver operationally as a business
*Facilitate transformational change to improve our proposition
*Lead and mobilise our key strategic projects
*Influence business plan and setting of key business objectives
About Us

Mytime Active is an award-winning social enterprise, with aspirations to make sure everybody in the communities we serve “Get more out of life”.

We have an ambitious strategy underway to transform us from a local authority facilities management company to a leader in community well-being and require the best talent to achieve this.

Mytime Active runs lifestyle preventative health services across the UK, whilst our leisure centres in the London Borough of Bromley offer swimming, gym facilities, ten pin bowling and much more.

With 16 great courses located in London, the Midlands & south coast, we are also the largest pay and play golf operator in the UK.


In return, you get to work for a great company with a competitive salary and benefits package including:
*Stakeholder pension
*25 days annual leave plus bank holidays and holiday purchase scheme
*Free membership to Mytime Active Golf and Leisure for you and one other
*Discretionary incentive award scheme
*Exceptional achievement award scheme
*Employee discount & salary sacrifice scheme; and childcare vouchers
*Car allowance up to £3,400

How to Apply

Please apply with a CV and covering letter below, stating why your skills and experience make you ideal for this position.

For more information and details, please click here.
£45,000 - £50,000 per annum, dependent upon skills and experience
Job description:
Are you an experienced Project Manager with great stakeholder management skills?

If you also hold excellent communication skills, high-quality control standards and strong commercial acumen, then joining Mytime Active as a Business Systems Project Manager could be the perfect move for you!

About us

Mytime Active is an award-winning social enterprise, with aspirations to make sure everybody in the communities we service “Get more out of life”.

We have an ambitious strategy underway to transform us from a local authority facilities management company to a leader in community well-being and require the best talent to achieve this.

Mytime Active runs preventative health services across the UK, whilst our leisure centres in the London Borough of Bromley offer swimming, gym facilities, ten pin bowling and much more.

With 16 great courses located in London, the Midlands & South coast, we are also the second largest pay and play golf operator in the UK.

In this newly established role, you will have the opportunity to:

-Take Business Systems change requirements through from initiation to implementation as required and directed by a Programme Director
-Be responsible for all aspects of defining, planning and delivering the project with effective governance and decision making from the Senior Leadership Team (SLT)

We are seeking a great team member who can demonstrate the following skills and experience:

-Implementation of Gladstone, Gladstone Impact or other similar systems
-Proven Project Management/delivery experience
-Relevant Project Management qualifications
-Experience of delivering successfully with and through other team members and all levels within an organisation
-Managing a number of different streams of work or initiatives with multiple interdependencies
-Working through ambiguity to ensure clarity and direction
-Working in an organised and routine way managing processes and key milestones
-Delivering to deadline
-Experience of working off own initiative, taking ownership and owning priorities
-Demonstrating analytical approach to tasks
-Strong problem-solving skills, owing issues through to resolution
-Ability to raise issues and risks outside of personal control within defined guidelines It’s not necessary but it would be great if you have;
-Worked in the leisure or wellbeing industry
-Experience of working for a charity or not-for-profit organisation Benefits

In return, you get to work for a great company, receive a competitive salary and benefits package including:

-Stakeholder pension;
-25 days annual leave plus bank holidays and holiday purchase scheme;
-Free membership to Mytime Active Golf and Leisure for you and one other;
-Exceptional achievement award scheme;
-Employee discount & salary sacrifice scheme; and Childcare Vouchers.
How to Apply

Please apply with a CV and covering letter below, stating why your skills and experience make you ideal for this position.

For more information and details, please click here.
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world-class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Head of Product Excellence to join the LEGOLAND Florida Resort Team.

About the Head of Product Excellence role:
Reporting directly to the General Manager - LEGOLAND Florida Resort, the Head of Product Excellence is responsible for the effective development, implementation and measurement of quality initiatives and quality standards across the park, in order to provide the best guest experience. The role provides guidance, advice and management direction across the business with focus on key drivers to high satisfaction and recommendation, such as quality & number of experiences, employee engagement, queue processes, cleanliness & F&B experiences, monitoring issues that negatively impact the experiences and driving solutions.

Key Objectives include but are not limited to:
1. Develop and implement park-wide quality standard and customer service strategies – in conjunction with the GM, Ops Director and HR Director.

2. Use innovation and best practices to ensure LEGOLAND Florida Resort is an industry leading attraction with regards to customer service.

3. Continually review all key quality and guest satisfaction measurements to ensure they are relevant to the maximization of revenue via customer satisfaction and drive actions to ensure key KPIs exceed targeted scores. Continually review the formats and processes of communication with regards to the key measurements; ensure timely communication of key Stats to all departments; ensure weekly reporting to Merlin Entertainments

4. Development of a system of systematic objective analysis and evaluation of the service/product offered:
- Collaboration with the Ops Director to ensure monitoring of ride usage and availability, production of related technical and operational stats and regular assessment of queuing processes to maximum ridership;
- Collaboration with the Food & Beverage Director in the driving of an F&B customer service focused workgroup, system of quality analysis and benchmarking of LEGOLAND Florida Resort F&B products and services and collaboration in the creation of action plans aimed at the maximization of revenue and guest perception of Value for Money;
- Collaboration with the Maintenance Director and site department heads to conduct continuous improvement evaluations with regards to the product structure (areas in view and/or use of the public which needs improving/maintenance, etc.)

5. Monitor and recommend improvements to all site based on KPI survey collection and champion Mystery Shopper process across the park

About you:
- College degree (AA/BS/BA) required
- 7-10 years of experience within a guest/customer service environment
- Experience in a fast moving customer services orientated environment
- Proven ability to motivate a team to meet or exceed KPI targets surrounding Guest Satisfaction
- Ability to demonstrate initiatives that you have been involved in to improve quality and service
- Passion for the Guest/Customer Service environment
- Skilled in problem analysis, problem-solving and decision making
- Excel knowledge; extremely comfortable compiling and manipulating data
- Must possess outstanding written and verbal communication skills, as well as listening skills and reading skills
- Track record of working collaboratively with others to achieve desired results
- Innovation and strong leadership is a key requirement of the role, as well as strong negotiation skills and the ability to gain people’s support for an idea or initiative

About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore, you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location-based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6-holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best-known names in global leisure.

We know this is a great place to work, but don’t just take our word for it.
WTS International is recruiting with Leisure Opportunities
star job
Competitive Salary & Benefits
Job description:
WTS International is looking for a creative Project Designer with a passion for health and wellness.

Our clients include 5-star hotels and resorts as well as major architecture and design firms throughout the world.

Designing a spa or wellness facility requires expert knowledge, and WTS is the leader in the industry.

If you are an interior designer with hospitality experience, consider joining our team of creative professionals as we elevate the wellness experience here and abroad!

The Project Interior Designer will be responsible for providing design assistance specific to spa, fitness or other recreation/leisure portions of hospitality projects. They will also be responsible for the identification and procurement of specialized equipment that such facilities require.

WTS International is proud to offer our employees competitive salaries, a comprehensive benefits package, and most importantly an opportunity for continued career growth and advancement.

With over 40 years of experience, our employees have resources and support systems that are unparalleled in the industry.

At WTS, we realize we are only as good as the people who work for us, which is why we invest in our employees by providing an energized, team-oriented environment dedicated to the continued success of our employees and our clients.


* Prepare and submit space programming documents, equipment layouts and specifications as well as other project-specific input to architects, interior designers and/ or other members of the project team.
* Specify specialized fitness and spa equipment and provide layouts and equipment lists to architects, engineers, interior designers and other project team personnel for assigned projects.
* Secure bid/quotes on above equipment as needed for assigned projects and coordinate the procurement of said equipment with the appropriate disciplines on the project team.
* Establish and maintain knowledge of sources, technical specifications and availability of pertinent equipment and materials. Stay abreast of trends and innovations in the leisure industry.
* Responsibilities may require an adjusted work schedule, travel, and evening/weekend hours in order to meet deadlines.


* Bachelor’s degree in Interior Design from an accredited institution.
* A minimum of three years experience working as an interior designer in the field of Hospitality.
* Must possess an interest in fitness, spa and recreation activities.
* High level of proficiency in AutoCAD required. Experience with Revit a plus.
* Skilled in Microsoft Office, Bluebeam, Photoshop and Sketch Up.
* Effective oral and written communication skills.
* Professional appearance, communication and demeanour at all times.
* Must be self-directed, exhibit efficient time management, organization and analytical skills.
* Proven ability to work in a fast-paced, rapidly changing environment.

The benefits listed below are a summary of the benefits generally available to employees:

*Career growth and advancement
*Competitive salaries, with performance-based incentives
*Group Medical and Dental Insurance
*Paid time off (starting at 3 weeks per annum)
*401K Retirement Plan, to help you plan your financial future
*Use of facilities (as applicable)

To apply for this great opportunity, please click 'Apply Now' and submit a copy of your CV and cover letter below.

WTS International, Inc. is an equal employment opportunity employer that is committed to having a diverse workforce.
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