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2 jobs found

Titanic Belfast is recruiting with Leisure Opportunities
star job
Competitive Salary & Benefits
Job location: Belfast, UK
United Kingdom
09 Apr 2018
Job description:

TBL International is an umbrella organisation that operates attractions and venues across the tourism, business and leisure sectors. Its flagship venue Titanic Belfast, located on the exact spot where the RMS Titanic was built and launched in Belfast, Northern Ireland, has welcomed approx. 4.5 million visitors since opening in 2012 and was crowned the World’s Leading Tourist Attraction in 2016. Encompassing a nine-gallery interpretative visitor experience, dedicated conference and banqueting facilities, an exhibition gallery, education facilities, retail outlets and three dedicated themed eateries, Titanic Belfast has transformed the tourism landscape in Northern Ireland.

TBL International’s portfolio of venues also includes SS Nomadic, the last remaining White Star Line vessel in the world which operates as a unique heritage event space and visitor attraction, as well as the Titanic Exhibition Centre, a 6,000 square metre space for exhibitions, sporting events and large-scale banquets. All three venues are located in Belfast’s Titanic Quarter, a thriving part of the city full of industrial and maritime heritage.

Role Description

Role: Director of Operations
Responsible to: The Chief Executive
Role Purpose:

The Director of Operations, part of the TBL International Directorate Team, has responsibility for the smooth and profitable operations of Titanic Belfast, SS Nomadic and the Titanic Exhibition Centre (TEC). As well as the development and mobilisation of any new ventures that TBL enter into.

As part of the senior leadership team you will lead the Operations and Fulfilment Department, you will drive standards whilst challenging operating costs and ensuring all teams deliver best value. You will also have direct responsibility for the following core departments within the organisation: Venue Management, including Facilities and IT, Visitor Attraction and Hospitality.

Main Job Tasks and Responsibilities

Core Responsibilities:

- Direct Management responsibility for the following sections: Visitor Attraction, Facilities Management (through the TB Venue Manager), IT, Hospitality, TEC (through the Venue Manager).
- Work alongside the Divisional CEO and the Divisional Director of Finance and Sales as part of the Directorate Team, in a collaborative manner, ensuring effective flow of information that will inform strategic planning.
- In conjunction with the Operation and Fulfilment Senior Executive Team (SET), to develop and deliver an annual operations plan and budget for Titanic Belfast, Nomadic and TEC.
- To drive departments to meet secondary spend, Key Performance Indicators (KPI), and Mystery Visit targets while controlling labour costs, costs of sale, and other expenses. Assist with the implementation of cost control measures in all commercial spend areas, to ensure the maximisation of profit at all times.
- To set and monitor service standards across all areas of operations.
- To work with the facilities department in the planning and implementation of a building system and fabric life cycle replacement programme.
- Overall responsibility for the development and maintenance of the organisation’s Customer Service Strategy to include – Customer Charter, Complaints procedure, Customer Service Training, Ensuring that the core products meet the 5-star standards set out in the strategic plan.
- Lead officer in regards to the organisations strategies for Health and Safety, Security, Risk Management, emergency and incident handling.
- Responsible for supporting members of SET and the Venue Manager in ensuring legislative compliance across the organisation.
- Responsible for ensuring Business Continuity and disaster recovery plans are developed and reviewed in line with up to date industry information, intelligence and best practice.
- Responsible for leading new business set-up and organisational integration in relation to operations and fulfilment.
- Developing and reviewing Disability Access Strategies in line with industry best practice.
- Responsible for contract management and best value across all venues – Cleaning, Security in conjunction with the site venue managers.
- Work alongside the Divisional Director of Finance and Sales in the areas of IT, system development and management across the organisations.
- Maintaining an awareness of external factors which impact the business.
- To collaborate with internal stakeholders to create, develop and implement ideas, events and initiatives to drive revenue growth.
- To conduct staff performance review meeting and identify training needs.
- To maintain the company time and attendance system for your department.

Core Directorate Responsibilities

- Responsible for setting the strategic direction of the organisation.
- Developing, reviewing and monitoring company policy.
- Responsible for the generation and development of business development opportunities.
- With support from Senior Executive Team, the Directorate Team will approve and oversee the implementation of any necessary capital investment programmes.
- To provide strategic leadership, total business direction and tactical decision making.
- To review business results and monitor KPIs across all areas of the organisation.
- In conjunction with the Senior Executive Team, to be responsible for the development, monitoring and delivery of the Strategic Business and Marketing Plan for all TBL business.
- Monitoring overall expenditure against approved budgets.
- To challenge existing operating models and explore new company policy initiatives.
- To provide gap analysis for all areas of operation.
- To inform the chairman and board when required.
- To manage the relationship with Titanic Foundation Ltd. And Titanic Belfast’s Stakeholders.
- To provide external context within the operating environment.
- The above reflects the main elements associated with this position. It is not intended to be exclusive or exhaustive.

Person Specification

Essential Criteria

All applicants must be able to demonstrate the following, by the closing date:
1. A third level qualification or equivalent
2. Experience of successfully leading an operations / facilities or commercial function within a fast-paced multi-disciplined commercial organisation
3. A proven track record of working collaboratively with senior management in successfully achieving challenging corporate objectives and KPIs
4. A proven track record at senior management level of business planning, setting financial targets and managing associated budgets, with a demonstrable understanding of the commercial realities.

Core Competencies

1. Leadership and Relationship Management
2. Communication and Influencing
3. Strategic Thinking
4. Results Driven
5. Decision Making and Problem Solving

Desirable Criteria

- Knowledge of the Northern Ireland hospitality, exhibition, and leisure and tourism sectors.
- Previous track record of working with Tourism Agencies.
- Proven experience of capital investment programme roll out.

Competitive salary and benefits package. For more information and details on how to make an application please click 'Apply Now'

The deadline for return of completed applications is strictly 9am on Monday 14th May 2018.
First Interviews will be held on Tuesday 22nd May 2018 with any additional interview arrangements to be advised.

TBL International Limited is an Equal Opportunities Employer.
Job location: LEGOLAND Florida Resort One, United States
Florida, USA
United States
12 Apr 2018
Job description:
Do you want to work in a fun and energetic environment with the core value of having fun in everything you do? Then apply to work at LEGOLAND Florida Resort! Be a part of building long-term relationships at a world class destination. Here, you will work in an imagination land built for kids to take the lead and geared towards family fun! As the newest player in the theme park capital of the world, LEGOLAND would love to bring in your excitement and energy for becoming number one in the league!

LEGOLAND Florida Resort is looking for a Head of Marketing to join the LEGOLAND Florida Resort Team.

About the Role:
Create and deliver the marketing strategies and tactics to increase awareness and drive business volume, revenue, and brand strength to ensure annual EBITDA targets are met. Oversee advertising and media, event marketing, promotions, consumer insights and digital strategy and execution and relative budgets and policies. Develop and lead a professional, efficient, and effective Marketing team and partner with other teams with a focus on quality of service and the delivery and development of the guest experience.

Main Responsibilities:
- Partner with the guest experience team to ensure that the guest experience is aligned with the core brand experience and guest expectations.
- Adopt an enthusiastic, assertive and passionate approach to guest service, and demonstrate key company values at every opportunity.
- Oversee the delivery of optimized media campaigns across all suitable platforms, and creative copy that successfully communicates our core messages. Measure campaign success and adjust strategy and tactics to increase effectiveness.
- Develop and implement strategic online activities (including digital advertising, CRM, website development, etc.) in line with the resort and parent company’s web and brand strategy. Measure activity success and adjust strategy and tactics to increase effectiveness.
- Oversee all of the resort’s social media presence, including strategy development and execution across all key platforms.
- Develop and maintain effective strategic partnerships and working relationships with partners, staff from the parent company and from other parks, the tour and travel industry, community groups and external resources and agencies.
- Manage the development and execution of key promotions and partnerships, including with multiple strategic partners.
- Advise on new events and attractions through research with guests and analytical insight, and ensure events are marketed properly to deliver an awesome guest experience.
- Monitors competitor programs and practices, industry trends, target audience and guest behaviors, and ensure the resort’s competitive position in the marketplace through optimized pricing, annual pass strategy, and innovative plans, campaigns, and offerings.
- Ensure on-going market research tracking activities are carried out throughout the year, and support the Vice President of Marketing and Sales in product development research and other ad hoc research requirements.
- Oversee the marketing team, leading a professional and efficient team aligned with the corporation’s values, culture, and engagement objectives, through hiring, training and development, performance management and team building.
- In conjunction with Human Resources, ensures a succession management program is in place able to meet the current and future organizational objectives.
- Functions as stakeholder in terms of climate survey results and implements an action plan to improve YOY with monthly reviews.
- Ensure adherence to policies and procedures, effectively managing and documenting employee relation

About You:
- Minimum of 10 years of experience with at least 2 years at management level managing a team across relevant sales and marketing disciplines such as advertising, media, promotions, partnerships, project management, and digital.
- The ability to network and influence across the leisure, tourism and business sectors.
- A passion and drive for sales and marketing with the ability to motivate and engage others to meet or exceed targets.
- Powerful presentation skills and the confidence to represent the business at senior level both internally and externally.
- Commercially astute with strong budget management, forecasting abilities and ROI focused planning abilities.
- Requires demonstrated ability to develop programs to accomplish key revenue objectives.
- Requires strong leadership and strong negotiation skills.
- Requires excellent judgment, the ability to self-initiate and develop, implement, and execute short, medium, and long-term plans.
- Must possess strong analytical and communication skills (both verbal and written).

Bachelor’s degree in business, marketing, communications and/or advertising preferred.

About the benefits:
In addition to a fun and friendly environment, you will also find a competitive salary and benefits package including but not limited to medical, vision, dental, life insurance, flexible spending accounts, a range of voluntary benefits, 401(k) matching plan offering, paid time off, share program opportunities, bonus profit sharing program, tuition assistance, free entry to all of our Merlin attractions which also extends to family and friends, free unlimited usage of the local transit system, and much more. Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments plc.

About us:
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc. A business built on fun, Merlin is a global leader in location-based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents. Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

We know this is a great place to work, but don’t just take our word for it. Click on ‘apply now’.
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