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Job in Malvern

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Competitive Salary
Job description:
A Duty Manager is required for an independently owned 4*Hotel, spa, restaurant and health club.

You will have experience of working in a similar environment of the same standard and you will have a proven track record of working across a broad range of departments in the hospitality industry. Experience working in health and fitness would be desirable.

You will be required to work closely with the Assistant General Manager and General Manager to oversee the day-to-day operations of this business. You will be the first point of contact for all staff on duty and will be involved in all aspects of the operation.

- Staff supervision
- You will be experienced in using hotel/spa PMS booking systems and competent in hotel reception duties
- Assist in the running of the fitness centre, helping to deliver a fantastic service by planning offers, events and retention activities
- Deal with any guest concerns efficiently and deliver exceptional customer service
- Ability to work closely with the existing management team and assist in the smooth operation of their departments
- Communicate and enforce company policies and procedures
- Strong team manager with experience managing a large team
- Passionate, positive individual
- Self-starter with the ability to adapt quickly to any situation

If you are looking to move into a role where you will have the opportunity to get involved in a wide range of departments and learn new skills then this role could be for you.

This is a hands-on full-time position and due to the nature of the business, the role would include daytime, evening and weekend work. You must be flexible and committed with an ability to work as a strong team player. In return we offer...

- An opportunity to work in a hotel where your input counts and you see your ideas - come to life
- A chance to develop within a progressing company
- 40% off all food for you and your guests when dining in any of our restaurants
- Free gym membership
- Discount on treatments and products
- Company pension scheme
- Childcare voucher scheme

This is a full-time position. The hours would be worked over 4 days as a 12-hour shift.
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