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Competitive
Job sector: waterpark
Only 3 days left to apply!
Job description:
We’re a place that makes magic. Magic that gives millions of people fun, thrills and memorable experiences. We’re the thinkers, dreamers, doers and achievers whose job it is to create and deliver world-class new attractions, hotels and major investment projects, as well as manage the extensive real estate assets of one of the most exciting companies in the world. Welcome to Merlin Magic Making, the creative heart of Merlin Entertainments Plc

About the role
An exciting opportunity has arisen within Merlin Magic Making Division of Merlin Entertainments plc for a Project Manager role to be based in Florida!

Reporting to the Project Director, The America's; the Project Manager will provide supervision, support and guidance on a regional basis for all North American Resort projects. We are looking for a talented project management professional who can effectively organize, plan and control resources such as external consultants, internal stakeholders and construction projects across the region. The Project Manager will manage a diverse group of internal and external stakeholders related to the design, engineering and construction of each brand to ensure delivery within strict budgetary, quality and time constraints. You will be required to establish a network of regional contacts to add to the portfolio of existing consultants and contractors. The successful candidate will be based at LEGOLAND Florida Resort.

About you
This is an exciting role for someone looking to join a totally unique company. We are a fast-paced business and therefore looking for team members to be adaptable by nature with the ability to challenge the status quo.

The successful candidate will:
* Have extensive experience in creating and managing timelines, budgets and construction quality for new project developments ranging from $1M to excess of $10M+
* Have an extensive design, engineering and construction management experience
* Have excellent influencing and stakeholder management skills with the ability to build strong relationships at all levels both internally and externally
* Be proactive in ensuring deliverables are met on time, risks are identified and mitigated, and issues are managed and resolved
* Have worked with project governance and best practices in construction project management
* Solid knowledge of relevant software such as MS Excel, MS Project, Project Management software
* Have a positive attitude and a love of FUN!
Competitive
Job location: California, USA
Job sector: waterpark
Only 3 days left to apply!
Job description:
Provide memorable experiences to our VIP Guests by creating an exclusive, effortless, personalized, and fun visit to LEGOLAND California. Act as a LEGOLAND Ambassador to all guests. Use park knowledge to help create amazing memorable experiences. Escort VIP families around LEGOLAND park, sharing exclusive information, ride recommendations, and making sure they arrive on time to behind the scenes experiences. Sell VIP Experiences to potential VIP Guests

Scope and Responsibilities:
- Act as a representative (Ambassador) of the resort, being mindful of your demeanor at all times, and always acting as an authority on all things LEGO and LEGOLAND related
- Recognizing aspects of resort, company, and LEGO information that a VIP group will find interesting, educational, and entertaining.
- Ability to quickly build a relationship with a VIP group, identifying the parameters of each member, and outlining their Experience in the resort based off your research and park knowledge
* Such parameters include which attractions to visit/ride/view, restaurants, and other amenities that can entertain/benefit your group.
* Being mindful of what attractions the children can enjoy based on safety restrictions, age requirements.
- Ensure smooth entrance to attractions via the exit and that group makes all behind the scenes appointments on time
- Responsible use of a VIP Company Credit Card
- Ensures that resort operations are not hindered in any way during the tour, including but not limited to the wellbeing of other guests and MCs.
- Safety: Remembering that Safety is our #1 priority, a V.I.P. Tour Guide must ensure that guests meet the age, height, weight, and any other restriction of each attraction they partake in - May be asked to act as a sales agent for the VIP Experience or a Park Ambassador helping out other guests in the resort

Background and Experience:
- Must enjoy working directly with Guests and have experience in a guest focused role
- Possess the ability to execute tasks in an orderly and timely manner, set goals for work load, work well independently, and be self-motivated.
- Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information
- Must be able to deliver information and interact with guests in an conversational manner
- Strong organizational, memorization and planning skills are required.
- Must be able to work well remaining calm under pressure, and be a team player.
- Be a strong problem-solver, quick thinker, and be dedicated to providing outstanding service to the Management team and our Guests.
- Possess a professional demeanor, while remaining outgoing, being assertive and decisive
- Excellent and professional verbal and written skills are required for all forms of communication to Guests and colleagues.
- Must be dedicated to Guest service and be able to provide immediate solutions and appropriate recovery when needed

Physical Demands:
- May be required to stand/walk for over 12 hours in a single day
- Ability to ride every ride/attraction at the Resort.

Preferred:
- 2 years or more with LEGOLAND California.
- Fluent in any language in addition to English (preferably Spanish or Mandarin, but any additional languages are a plus)
- Proficient knowledge and skill of Microsoft Outlook and Word. Knowledge of Galaxy/Accesso operations is a plus.
- Cash handling experience
- Food or Alcohol Handling certification

Other requirements:
- Must be willing and able to work flexible hours, which include days, nights, weekends, and holidays to support Resort Operations.
- Hosts are expected to be able to ride all rides at LEGOLAND California including all levels of Knight's Tournament
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