Admissions Assistant Manager job with Legoland in Goshen, NY, USA | Leisure Opportunities
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Admissions Assistant Manager
Goshen, NY, USA
Goshen, NY, USA
Orange County
United States
Full time
03 Dec 2019
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Due to open on July 4th, 2020 LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project located in the beautiful Goshen, New York.

We’re looking for an unique person to join our Admissions department as Admissions Assistant Manager! This person will manage the daily operation of all Admissions areas, including: Ticket Sales, Park Entry, Parking and Transportation, Exit Tolls, and Annual Pass, while monitoring and evaluating the work performance of the admissions team.

About The Role

This person will coordinate the initial planning, preparation and successful opening of the LEGOLAND New York Admissions department prior to the park opening. Once the park is operating, this person will be responsible to ensure productivity are met.

Main Responsibilities:

• Supervise all hourly Admissions Model Citizens (LEGOLAND New York employees), delivering feedback, evaluations, and guidance. • Create and facilitate action plans to ensure success of the Admissions department, including Model Citizen recognition, training and development initiatives, as well as guest/team satisfaction. • Complete administrative duties for the Admissions department, including scheduling, budget justifications, and timecard reconciliation. • Ensure all cash drawer discrepancies are investigated and rectified. • Respond to and resolve all guest and team situations. • Monitor guest and team satisfaction trends while providing ideas for improvement. • Troubleshoot and find solutions to any ticketing issues. Stays updated on all special promotions, coupons, and tickets. About You

• For this position it is required to have previous experience in a customer service role, with prior leadership experience.
• Prior theme park or amusement industry experience is highly desired.
• High school diploma or general education degree (or equivalent education and experience) is required. Some college coursework is preferred.
• Must be willing to work flexible hours, including evenings, weekends and holidays to support park operations.
• Must have a valid driver’s license, safe driving record and be willing to utilize own vehicle for business purposes.
• Must have or be able to acquire the following certifications and training:
- CPR Certified
- AED Trained
- Standard and Advanced First Aid Certified

If you have the magic to create smiles and memories daily then you want to be Team LEGOLAND New York Resort.

Here at Merlin, we do it all for the love of FUN and if that wasn’t enough, we also have these magical benefits, exclusive to our awesome employees; Merlin Magic Pass which give you free admission to Merlin attractions, discount in our retail shops and restaurants, opportunities for career development within our exciting global organization, and much more!

About Us

Merlin Entertainments, plc is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best-known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

We thrive on innovative thinking and big ideas!!! For that reason, this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this role. We create magic and invaluable experiences for our guests every day, and while this job description is intended to be an accurate reflection of what you will do here with us, we cannot guarantee you that creating magical moments won't come with new and amazing adventures that can make your day different! Come work with us and you will see how at LEGOLAND New York Resort no two days are the same.

LEGOLAND New York Resort takes pride in building amazing teams with diverse experiences and ideas, by driving inclusion and innovation in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type. We strive to create a workplace where everyone feels valued, no matter their age, race, color, religion, gender identity or expression, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.
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