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Manager – Corporate Spa Operations
Bangkok, Thailand
Bangkok, Thailand
Full time
10 Oct 2019
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Join GOCO Hospitality’s multicultural team of passionate professionals and work with the world’s leading hospitality brands on some of the most innovative wellness hospitality projects.

Based in GOCO Hospitality’s corporate headquarters in Bangkok, the Manager – Corporate Spa Operations is responsible for all spa operations within the company’s portfolio, including on-going consulting projects and GOCO-owned properties and management projects. Be responsible for all aspects of spa operations and management, supporting and mentoring spa managers and team members with a strong focus on brand standards, hands-on training and innovative success.

Benefits Include
• Competitive salary and benefits package.
• Work in an international and multicultural environment.
• Work for prestigious luxury clients from around the world.
• Opportunity to exercise creative ideas and skills.
• Central Bangkok workplace with opportunity to travel.
• Work Permit and Visa (when applicable).
• Health insurance.

Key Duties and Responsibilities
• Manage and develop all spa operations within the GOCO Hospitality portfolio, as well as all aspects of spa operations, management and consultancy.
• Work closely with other executive team members to provide strategic and operational guidance on all on-going consulting and management projects.
• Provide support, guidance and mentoring to all GOCO Hospitality operated spas with a strong focus on the implementation of consistent brand standards.
• Hands-on support for all on-going consulting and management projects including pre-opening works, pre-opening training, marketing and communication coordination.
• Adapt retreat, resort and spa operations to drive performance towards achieving established business targets.
• Achieve successful execution of business strategies through both financial and non-financial objectives.
• Maintain good relations with spa providers as well as build and maintain relationships with industry leaders and collaborating product companies.
• Work together with spa executives in standardisation, execution and presentation of spa treatments, service processes, service sequences, spa staff management and spa training.
• Maintain a good knowledge of the latest market trends and products in order to implement research-based changes to benefit the service offerings of all GOCO Hospitality-managed retreats, spas and resorts.

Other Duties and Responsibilities
• Coordinate with other departments, such as Sales & Marketing, Operations and Human Resources, to implement organisational plans.
• Continued update and preparation of spa and wellness operation manuals, menus and spa treatment offerings.
• Yearly strategic meeting with all spa and wellness executives to establish goals and targets for each operating season.
• Guiding spa and wellness executives to ensure that each cost-centre and revenue-generating department maximises revenue and adheres to appropriate yield management and consistent brand standards.
• Review spa management and key performance indicators to achieve established targets.
• Assist with the selection and recruitment of senior management and strategic positions for on-going consulting and management projects.
• Support all business development efforts and initiatives including but not limited to pitch presentations, client meetings, site inspections, due diligence studies, proposals, contracts, reports and core management team support.
• Review of potential leads and critically evaluating them in terms of spa operational feasibility.

Position Specifications
• Professionally qualified in spa and wellness operation or management fields.
• Minimum 10 years experiences, working in various countries across continents.
• Knowledgeable on business trends, treatment trends and product lines within the spa and wellness industry on a global level.
• Experience in wellness or hospitality industry is a plus.
• Strong organisational and administrative skills.
• Excellent communication skills in both verbal and written English.
• Dedicated, hard-working, proactive, positive and robust work ethic.
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