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Careers with Leicester City Council
Sports Membership Advisors
Leicester, UK
United Kingdom
£19,554 to £21,166 per annum
Full time
21 Aug 2019
25 Jul 2019
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Braunstone Leisure Centre

2 x Full Time, Permanent Post working on a rota basis from Monday-Sunday

Salary: £19,554 to £21,166 per annum. (For weekends and bank holidays, you will be paid time and a third)

About us
Leicester City Council’s Sports Services are the leading provider of sport and fitness facilities within the city with nine sport, leisure and golf facilities, along with a range of parks and opens spaces for formal and informal activity.

After three years of delivering year on year improvements we now have in place ambitious plans to ‘step up the service’ to take us to the next level. Exciting plans for capital improvement have been approved and the Service is growing in confidence and ambition to continue the next phase of transformation and improvement.

We are now recruiting to various posts that form part of the new service team that will all play a key role in transforming the Council’s approach to Sport, Leisure and Exercise. This is an exciting time to be joining a team of highly motivated and passionate individuals to help deliver our vision.

Job purpose
We are looking for two highly motivated and customer-focussed Sports Membership Advisors, who will be the first point of contact for all customers, providing a first-rate service by phone, letter and email. You will seek to resolve customer queries at the first point of contact where possible use your brilliant communication skills to handle sometimes complex but rewarding conversations. Key areas of focus will be membership sales, retention and customer service.

You will join a friendly and welcoming service that supports all key areas of the business to include: health & fitness, swimming, golf, sports on parks and all other provisions managed and delivered by Active Leicester.

You will
Provide a high-quality telephone and e-mail service provision, enabling Active Leicester members to access accurate advice and assistance with memberships.

Encourage and signpost customers to use the self-service option where applicable and appropriate.

Support new customers to sign up online and minimise cancellations to increase retention.

Distinguish between a service request and a complaint and pursue the appropriate action.

Compile and present basic statistical data on retention and promotional performance.

Requirements of the post
High level of communication skills sufficient to deal effectively and professionally with customers/clients over the telephone.

Able to explain complex details in a clear and understandable way to meet the needs of the customer.

Able to influence customers to pursue actions that meet the needs of the service (e.g. selling memberships, making payments, using self-service options, reducing cancellations/increasing retention)

Able to deal with a broad range of enquiries regarding the provision of services provided by the service

Additional information
For an informal discussion about this post, please contact: Ravinder Virdi, Business Support & Development Manager on 0116 454 6103.

What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy balance between you work life and your personal life. You’ll enjoy generous annual leave entitlement, membership of the excellent Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities and career pathways. In addition, you can choose from a number of flexible benefits, including our fantastic salary sacrifice car scheme, big discounts at high-street outlets, childcare vouchers, discounts on city buses and trains, we may also be able help with relocation expenses if you are moving to the City, or need help with commuting costs.

* Please note that the total package number includes pension contribution and full holiday entitlement, including bank holidays.
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