Training and Compliance Manager job with Legoland in Goshen, NY, USA | Leisure Opportunities
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Training and Compliance Manager
Goshen, NY, USA
Goshen, NY, USA
Orange County
United Kingdom
Competitive Salary
Full time
req4773
09 Jan 2020
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Oversees and manages the training and compliance department, which ensures proper training and safe operations of the Park rides. This includes developing onboarding process for Attractions Host and Operators, electronically tracking all attraction training and maintaining records, and auditing Model Citizens to ensure compliance.

Main Responsibilities:
  • Responsible for ensuring Attractions Model Citizens are trained properly and maintain compliance post training.
  • Analyse data from audits, disciplinary action, and guest feedback to determine trends and actions to improve the guest experience.
  • Formulates, develops, and reviews standard operating procedures to exceed safety standards.
  • Works with the Attractions department to develop trainings, attraction certification process, and auditing procedures.
  • Controls operating expenses and labor budgets.
  • Accountable for the training and development of team within the department, including evaluations, coaching and counseling sessions, and providing leadership for the continued success of the department. Responsible for responding to guest concerns and resolving the situation, oversee opening and closing procedures for venues, and ensure Model Citizens are following the set procedures for their designated role.
  • Participates in the Attractions and Park Duty Manager Program.

Skills, Experience & Qualifications:
Experience in attractions, training, quality assurance, or the theme park industry is preferred.
  • A minimum of one year of supervisory experience is preferred.
  • A bachelor’s degree in business, human resources, or closely related field (or equivalent education and experience) is preferred.
  • Experience in budget preparation and control (operating expenses and labor) is preferred.

Other:
  • Must be willing to work flexible hours, including evenings, weekends and holidays to support park operations.
  • Must be willing to work in hot and cold environments.
  • Must be willing to stand or sit for long periods of time.
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