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Launch of benchmarking tourism index
A benchmarking index specifically for smaller firms in the tourism, hospitality and leisure industry is to be launched next January on the Best Practice Forum website: www.bestpracticeforum.org.
The Forum says the site will enable any business to measure in confidence its performance in 'key operational' areas, including profitability, revenue development, staff turnover and customer satisfaction. Access to the index will be password-protected.
Larger organisations are invited to look at the DTI's Benchmark Index, run by the Small Business Service. The index holds the financial data of over 156,000 companies. The Forum says it has worked with the DTI to produce an index, which it is keen to test. A free report is offered to the first 45 businesses who wish to become involved. Call Caroline Franklin for details on +44 (0)20 8977 4419
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