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New training initiative for DC Leisure
DC Leisure has rolled out a new training element designed to improve customer service levels among its fitness staff.
Working in partnership with training provider Lifetime, all members of staff completing the NVQ Level 2 in Fitness, now undertake a NVQ Level 2 in Customer Service before progressing to the Fitness NVQ Level 3.
DC Leisure's group fitness manager, Sarah Leonie, said: "We feel that it is important for those finishing the Fitness Level 2 qualification to have the opportunity to consolidate their learning, put their new knowledge into practice and gain some experience before moving on to the next stage.
"The new Customer Service element allows participants to continue learning during this time, as well as helping to develop confidence and delivery skills."
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