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Report: fitness operators failing to train staff
A report from Leisure Net Solutions claims that a "worrying number" of health club operators are not providing their duty managers with sufficient training to effectively manage incidents.
The study questioned 400 general managers, duty managers and senior managers working at health clubs and found that if the clubs would face a serious incident they would be ill-equipped to deal with it properly.
The research follows news that the Corporate Manslaughter and Homicide Act is to become law on 19 January 2009. The law requires operators to prove that they did everything possible to avoid incident or accident and all that is ‘reasonable practicable’, to prevent facing unlimited fines.
Tara Dillon, executive director of the Royal Life Saving Society's training arm, IQL, said: “The research revealed that although operators are working hard to ensure their employees are fully qualified, they are not providing them with the operational tools necessary to manage incidents within their facilities.
"When asked, a worrying 81 per cent of general managers and 62 per cent of duty managers were unable to identify their responsibilities under the Corporate Manslaughter and Homicide Act.
“Additionally, a significant percentage of general and duty managers were unable to say how in an emergency they would handle an HSE inspection, post traumatic stress disorder, a coroner or the media.”
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