customer experience news

Marriott International has partnered with Fitwel, a healthy building certification system that aims to optimise occupant health.  Marriott has become Fitwel’s first Enterprise Partner and ... More

The International Spa Association (ISPA) has launched a course by customer experience expert Dan Gingiss on its iLearn platform. This course will be the first ... More

Therme Manchester’s 28-acre development, which will include interconnected glass pavilions that measure 65,000sq m, will be the largest bathing and wellbeing attraction in the world ... More

Curt and Tammy Tambornino have acquired Escape Fitness USA, adding to their portfolio of fitness and performance brands that includes Dynamic Fitness & Strength, Dynamic ... More

The UK fitness industry has significant headroom for growth, consumers are prioritising their spend on fitness and the importance of cleaners is being underestimated, according ... More

Work has started on the £68.7 million refurbishment of the historic Kings Hall Leisure Centre in Hackney, with a planned reopening in early 2029. FaulknerBrowns ... More

Sport England’s continuous improvement tool, Quest, is being updated for 2026 with two new products to simplify the process – Quest for Facilities for individual ... More

PureGym will be maintaining the momentum of its swift rollout next year, with 60 to 65 new sites planned, in line with this year’s new ... More

According to the latest Moving Communities Impact Report visits to leisure centres are rising and there are encouraging signs of progress with tackling inequalities. The ... More

Recovery business, Hyperice, has partnered with music for wellbeing experts, Myndstream, to deliver a solution for operators looking to elevate recovery offerings. Hyperice’s cutting-edge compression ... More

The finalists of the UK Active Awards 2025 have been announced today (19 August) following a record number of entries from across the UK’s physical ... More

Following the creditors’ voluntary liquidation of United Fitness Brands (UFB) the assets have been acquired by a new company, Common Bond, headed up by UFB ... More

Fitness software startup Glofox has secured a US$10m worth of Series A funding. Led by Octopus Ventures – and supported by Partech, Notion Capital and ... More

After a year expanding into new territories, In2Fitness is planning to open a further 25 sites in Saudi Arabia in 2025. Owned by Kun Sports, ... More

The Gym Group has become the first 24/7 UK gym chain to achieve the European certification, FITcert Level 4. The FITcert scheme is led by ... More

Edinburgh Leisure has launched its first impact report since 2015, which shows progress in the face of extreme budget pressures and soaring demand. There has ... More

US-based spa franchise Hand & Stone Massage and Facial Spa has begun offering free courses for continued education requirements for all licensed massage therapists – including ... More

PureGym is making a bid for the majority of the assets of Blink Fitness, which was put into Chapter 11 by owner, Equinox, on 12 ... More

The Bannatyne Group says it has officially bounced back from the pandemic, with both turnover and profits restored to pre-2020 levels in 2023, according to ... More

New legislation will change the way health clubs in the UK manage their membership process, creating greater powers for consumers when it comes to contracts ... More

Two new research reports have highlighted the impact of the UK's cost of living crisis on people's physical activity levels and there have been calls ... More

The rapid advance of technology in all areas of life is putting societies in flux, creating uncertainty and forcing people to reassess their plans for ... More

Iconic Texas hotel and wellness destination Texas The Houstonian Hotel, Club & Spa has announced the appointment of Kelleye Martin as the new director of ... More

The Gym Group has appointed Will Orr as its new CEO and executive director. Orr joins the low-cost fitness operator from Times Media – publisher ... More

The Parkwood Group has taken over leisure management contracting business 1Life Management Solutions Limited (1LMS Ltd), which trades as 1Life, having acquired it from its ... More