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Ben Frampton

Assistant Park Operations Manager

Paultons Park

Ben Frampton has worked in the leisure industry since 2009, and now works as assistant park operations manager at Paultons Park.

Why did you want to get into the industry?

"This industry isn’t something I specifically wanted to get into until I started in it. At the time I was at college and needed some pocket money, so I started working as a ride operator at Paultons Park (Paultons), but as time went on and I progressed within the company, I developed a genuine interest in the industry. The leisure industry is something that constantly changes with new and exciting developments and I’m always looking forward to seeing what’s coming next."

Tell us about your career

"I went to university to become a Drama teacher, however this changed when I began to progress at Paultons. Whilst at university I was promoted to senior ride operator, which gave me a new found passion for the industry. I spent the winter season in the French Alps, working as a holiday rep for a tour operator in a ski resort. I supported the resort manager with the day-to-day operation of the resort, and guest experience. I returned to Paultons the following season and with my additional experience in tourism, I was successfully promoted to park operations team leader. This involved overseeing the safe and efficient operation of an assigned area of the park and allowed me to develop my experience in managing large numbers of both guests and staff and gain a greater insight to the visitor attraction sector. At the end of my seasonal employment I returned to the Alps as a resort manager, where I gained invaluable experience that led to the permanent role of assistant park operations manager at Paultons."

What is your favourite part of your job?

"My favourite part of my job would be how diverse it is, getting involved with new projects such as upcoming shows, events & experiences, and spending lots of time out in the park, supporting the operation and helping to ensure the delivery of the best guest experience. Our guests are at the forefront of everything we do, and it is vital that our team are always set up with the right tools to deliver the best possible service and in turn allow them to develop professionally as individuals. While I’ve been working at Paultons, we have been awarded the UK’s No.1 Theme Park twice by Trip Advisor - a huge accolade that recognises all our hard work."

The leisure industry constantly changes and I'm always excited to see what's next

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